We do our very best to take care of our customers and if you’re not happy for any reason, we want to know about it. If you would like to find out more about our complaints process or make a complaint, you can do so here.
Within seven days of receiving your complaint we will provide you with an acknowledgement that we have received it and record it in our complaints register. Within 20 working days (or at the latest 40 working days) of receiving your complaint we will complete a thorough investigation, document our findings and provide you with a written response.
Submitting a complaint
You may submit your complaint to us in any way that is convenient for you, you can find our contact details on our contact page. For the fastest response however, we encourage you to use the below form.